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Terms and conditions


1.1. This contract ("Contract") is a distance contract pursuant to art. 45 and ss. of Legislative Decree 6 September 2005, n. 206 ("Consumer Code") in the case of consumer customers pursuant to art. 3 of the Consumer Code or, otherwise, a sales contract pursuant to art. 1470 and ss. c.c.
With the term '' consumer '', according to the relative definition referred to in Article 3 of Legislative Decree no. 206/2005, means the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
The Contract concerns the sale of movable property between Emanuela Caruso Capri s.r.l., hereinafter referred to simply as Emanuela Caruso Capri, with registered office in Casoria (NA) and the Customer.
The Contract is concluded directly through the acceptance by Emanuela Caruso Capri of a purchase proposal issued by the Customer through the website, on the basis of the methods described in the following art. 3.


2.1. The prices of the products illustrated on the website are indicated in Euros and include VAT, the RAEE Eco Contribution pursuant to Legislative Decree no. 49 of 14 March 2014 and all other taxes. Delivery costs are indicated on the website The price payable by the Customer is the one in effect at the conclusion of the contract.

2.2. If an incorrect price has been advertised, Emanuela Caruso Capri will contact the customer to check whether they intend to proceed with the purchase of the product at the correct price. If the Customer does not intend to proceed with the purchase, or Emanuela Caruso Capri is unable to contact him, Emanuela Caruso Capri will cancel the order. Emanuela Caruso Capri is not obliged to sell the product at the wrong price if the error was known by the Customer according to ordinary diligence. Any information on prices is available on the website or by contacting Customer Service.


3.1. The contract will be finalized through the following phases:
By sending the order, the Customer will send Emanuela Caruso Capri a proposal to purchase the selected product or products. Emanuela Caruso Capri will send the Customer the order confirmation where all the data relating to the purchase will be indicated, that is: the products requested with information relating to their essential characteristics, product prices, shipping costs and applicable taxes as well as the link reference of the contractual conditions. There will also be a summary of the general conditions applicable to the contract including an indication of withdrawal.
The contracts are concluded between the parties when the Customers receive the order confirmation from Emanuela Caruso Capri.
If the purchase proposal is made by the customer by telephone, the contract will be concluded at the time of delivery of the product by Emanuela Caruso Capri.
Emanuela Caruso Capri declines all responsibility and any right of the Customer to compensation for damages and / or compensation for the failure and / or incorrect and / or incomplete receipt of the order confirmation due to causes not attributable to Emanuela Caruso Capri but certain is excluded. , by way of example, due to negligence of the Customer or deficiencies in the telematic tools used by the Customer.
Customers are advised to pay particular attention to reporting the data relating to the delivery address.
Emanuela Caruso Capri declines all responsibility and any right of the Customer to compensation for damages or indemnity is excluded in relation to missed or delayed deliveries caused by errors, inaccuracies or deficiencies regarding the address of the place of delivery as indicated by the Customer in the order.
Emanuela Caruso Capri declines all responsibility and any right of the Customer to compensation for damages or indemnity is excluded in relation to incorrect or missing communications caused by the incorrect indication of the email address given by the Customer in the order.
Emanuela Caruso Capri may, at its sole discretion and without any liability to the Customer, refuse the purchase proposal received from the Customer. Emanuela Caruso Capri reserves the right not to process purchase orders or registrations that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. If the customer intends to purchase products that are no longer available, Emanuela Caruso Capri will inform the customer. The customer can wait for any availability or cancel the order.

3.2. The Customer may pay by (a) PayPal or credit cards; (b) bank transfer; (c) cash on delivery. In case of payment by PayPal or credit card, Emanuela Caruso Capri will ship the products only after receiving the payment authorization and, failing that, will not proceed with the shipment. In case of payment by bank transfer, Emanuela Caruso Capri will ship the products only after having received the transfer. In case of payment by cash on delivery, Emanuela Caruso Capri will normally ship the products within 2 working days of placing the order. Payments by check are not accepted.

3.3. Further information on payment methods are available by contacting Emanuela Caruso Capri or on the website, Payments Section.


4.1. Emanuela Caruso Capri delivers the products throughout the Italian territory, including San Marino and the Vatican City. Further information is available by contacting Emanuela Caruso Capri or on the website Shipping Section. Emanuela Caruso Capri generally delivers EXCLUSIVE PRODUCTS normally within 2-3 working days (weekdays, Saturdays and Sundays excluded) from receipt of payment (in case of payment by PayPal / credit card or bank transfer) or from placing the order (in case of cash on delivery). Same timing and conditions also in the month of August

For all other categories on the website, Emanuela Caruso Capri needs about 15 woring days from receipt of payment.
There could be an additional delay on the delivery time for these products, because they are made specifically for the customers and some materials could not be available at the moment of the order.
Furthermore, purchases made from 25/07 will have delivery in the first 10 days of September.

4.2. The products covered by a single order cannot be delivered to different addresses and paid for with different payment methods. Emanuela Caruso Capri delivers to the address provided by the Customer at the time of placing the order.

4.3. The risk of loss or damage to the products is transferred to the Customer when the latter, after delivery, materially takes possession of the goods.


5.1. The products purchased by the Customer are subject to the rules on guarantees and assistance for the sale provided for by the Civil Code or the Consumer Code. In particular, if the products have a guarantee recognized by the manufacturer of the same (commercial / conventional guarantee), any defects / discrepancies of the products must be reported by the Customers directly to the manufacturer according to the methods and terms indicated in the guarantee itself. "Consumer" Customers are recognized the rights of the Consumer pursuant to art. 130 of Legislative Decree 206/05; these rights must be exercised under the terms of art. 132 of the same Legislative Decree 206/05. Therefore, if the Consumer finds flaws and defects in the products purchased, he can contact Emanuela Caruso Capri under penalty of forfeiture within 2 (two) months of discovery and request the repair of the good or the replacement of the product unless the requested remedy is objectively impossible or excessively. onerous compared to the other.
Where the requested remedy proves impossible or excessively burdensome, or has caused significant inconvenience to the Customer himself, the latter may request an appropriate price reduction or termination of the contract at his choice. In any case, the termination of the contract for minor defects, with respect to which it has not been possible or is excessively burdensome, to proceed with the replacement of the relative products will not be allowed.


6.1. The Customer declares and guarantees: (i) to be of age; (ii) that the data provided by the same for the execution of the Contract are correct and truthful


7.1. The exercise of the right of withdrawal is excluded in the cases referred to in Article 59 of Legislative Decree 206/2005 and subsequent amendments.
By way of non-exhaustive example, the following hypotheses are reported in which the right of withdrawal is excluded: supply of tailor-made products, clearly personalized and products for the customer on commission.
The products purchased on the site are not pre-packaged or available in stock, but each item is put into production at the time of the customer's order, exclusively for the customer.


8.1. Emanuela Caruso Capri may transfer all or part of the rights and obligations deriving from this Agreement to third parties.

8.2. Emanuela Caruso Capri reserves the right to modify these General Conditions, without prior notice and without any prejudice to sales made prior to such modifications. Any changes will be effective from the date on which they will be communicated to the public and will apply to sales made after that date. The latest updated version of the General Conditions is the one available on the website

8.3. The Customer's personal data are processed by Emanuela Caruso Capri according to the provisions of the information on Data Processing, available on the website, Privacy Section.

8.4. This Agreement is subject to Italian law. Any matter relating to the Contracts will be subject to Italian jurisdiction. For civil disputes relating to this sales contract, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

8.5. Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the ODR platform of the European Union which can be reached at the following link The ODR platform constitutes an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. For more information contact: